Policies & Guidelines

Insurance Coverage Statement:

At OneWorld UnityBridge CIC, we prioritise the safety and well-being of everyone involved in our activities. To ensure comprehensive protection, we hold both Public Liability Insurance and Employers’ Liability Insurance. Public Liability Insurance: Covers claims related to accidents or injuries to members of the public or damage to property arising from our activities.
Employers’ Liability Insurance: Provides coverage for staff and volunteers, ensuring they are protected while contributing to our organisation. Our insurance policies reflect our commitment to creating a safe and secure environment for our team, service users, and the wider community. For more information, please get in touch with us directly.

Effective Date: 29th October 2024

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Policies

Digital Safety and IT Policy

Digital Safety and IT Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction At OneWorld UnityBridge CIC, we are committed to maintaining a safe and secure digital environment for our staff, volunteers, service users, and stakeholders. This policy outlines our approach to ensuring the responsible use of digital resources and IT systems, safeguarding sensitive data, and protecting against cyber threats. 2. Scope This policy applies to: All employees, volunteers, and contractors who use our IT systems or access digital resources. All devices, platforms, and software used within our organisation, whether owned by OneWorld UnityBridge CIC or personally owned but used for work purposes. 3. Objectives The objectives of this policy are to: Safeguard the integrity, confidentiality, and availability of our digital systems and data. Ensure responsible and ethical use of IT resources. Protect individuals and the organisation from cyber threats, such as hacking, phishing, and malware. Ensure compliance with applicable laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. 4. Use of IT Systems 4.1 Acceptable Use IT resources should only be used for legitimate organisational purposes. Access to systems and data must be limited to authorised personnel. Personal use of IT systems is permitted only within reasonable limits and must not interfere with organisational operations or security. 4.2 Unacceptable Use Accessing, downloading, or sharing illegal, inappropriate, or offensive material is strictly prohibited. Misusing systems to harass, bully, or harm others is unacceptable and will lead to disciplinary action. Sharing organisational passwords or access credentials with unauthorised persons is strictly forbidden. 5. Data Protection and Privacy 5.1 Handling Data All personal data must be handled in accordance with GDPR and the Data Protection Act 2018. Staff and volunteers must ensure that personal and sensitive data are stored securely and shared only when necessary and authorised. 5.2 Data Breaches Any suspected or actual data breaches must be reported immediately to the designated Data Protection Officer (DPO). Prompt action will be taken to investigate and mitigate the impact of any breaches. 6. Cybersecurity 6.1 Passwords Strong, unique passwords must be used for all organisational systems and devices. Passwords must not be written down or shared with others. 6.2 Antivirus and Updates All devices must have up-to-date antivirus software installed. Operating systems and software must be updated regularly to patch vulnerabilities. 6.3 Email and Internet Use Emails must be handled with caution, especially those containing links or attachments from unknown sources, to prevent phishing attacks. Internet usage must comply with this policy, avoiding unsafe websites or activities that compromise security. 7. Digital Safeguarding 7.1 Protecting Vulnerable Users Any digital communication with service users, especially vulnerable individuals, must be conducted professionally and securely. Images or videos of individuals must not be taken or shared without prior consent. 7.2 Social Media Staff and volunteers must represent the organisation responsibly on social media platforms. Social media accounts used on behalf of OneWorld UnityBridge CIC must be monitored to ensure compliance with our safeguarding and communications policies. 8. IT Equipment 8.1 Organisational Devices Devices provided by OneWorld UnityBridge CIC remain the property of the organisation and must be returned upon request or when employment ends. Devices must be used responsibly and kept secure at all times. 8.2 Personal Devices Personal devices used for organisational purposes must meet our security standards, including encryption and password protection. 9. Training and Awareness Staff and volunteers will receive regular training on digital safety, cybersecurity, and data protection. Awareness campaigns will be conducted to highlight emerging cyber threats and best practices for online safety. 10. Monitoring and Compliance OneWorld UnityBridge CIC reserves the right to monitor the use of its IT systems to ensure compliance with this policy. Violations of this policy may result in disciplinary action, up to and including termination of employment or volunteer status. 11. Reporting Issues Any IT issues, suspected security breaches, or inappropriate use of resources must be reported immediately to the IT Administrator or designated contact at info@oneworldunitybridge.org. 12. Policy Review This policy will be reviewed annually or as necessary to ensure it remains relevant and compliant with legal and technological changes. Contact Information If you have any questions about this policy, please contact us: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: The DPO OneWorld UnityBridge CIC

Media and Communications Policy

Media and Communications Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction Effective communication is vital to achieving the goals of OneWorld UnityBridge CIC. This policy sets out our approach to managing media and communications, ensuring they are professional, consistent, and reflective of our values. It applies to all forms of communication, including social media, press releases, internal communication, and engagement with external stakeholders. 2. Purpose of the Policy This policy aims to: Ensure all communications accurately represent our mission, values, and activities. Protect the reputation and integrity of OneWorld UnityBridge CIC. Provide clear guidelines for engaging with the media and public. Ensure compliance with relevant laws and ethical standards. 3. Scope This policy applies to: All staff, volunteers, and representatives of OneWorld UnityBridge CIC. All forms of communication, including but not limited to written, verbal, visual, and digital communications. Engagement with the media, social media platforms, and external stakeholders. 4. Principles of Communication All communications should adhere to the following principles: Accuracy: Information must be factual, clear, and verified before dissemination. Transparency: Communications should be open and honest while respecting confidentiality. Inclusivity: Messages should be respectful, non-discriminatory, and culturally sensitive. Consistency: Ensure that messages align with the organisation's mission and policies. Confidentiality: Do not share sensitive or personal information without appropriate authorisation. 5. Media Engagement 5.1 Authorised Spokespersons Only designated individuals (e.g., the CEO or Media Officer) may act as official spokespersons for OneWorld UnityBridge CIC. Staff and volunteers must direct all media enquiries to an authorised spokesperson or contact info@oneworldunitybridge.org. 5.2 Press Releases All press releases must be approved by senior management before being issued. Press releases should align with organisational branding, tone, and key messages. 5.3 Interviews and Public Statements Employees and volunteers must not give interviews or make public statements on behalf of the organisation without prior approval. 6. Social Media Policy 6.1 Organisational Social Media Accounts Only authorised staff or volunteers may manage official social media accounts. Content must be professional, inclusive, and aligned with the organisation's mission and objectives. Posts must not include confidential information, unverified claims, or offensive material. 6.2 Personal Social Media Use Employees and volunteers must ensure their personal social media activity does not harm the reputation of OneWorld UnityBridge CIC. When mentioning the organisation in personal posts, a disclaimer should be included stating that opinions expressed are personal and not representative of the organisation. Avoid sharing sensitive organisational information on personal accounts. 6.3 Monitoring and Moderation Comments on official social media platforms will be monitored to ensure respectful and constructive interactions. Inappropriate comments may be removed, and repeat offenders may be blocked. 7. Internal Communication 7.1 Staff and Volunteer Communication Clear, open, and respectful communication is expected among staff and volunteers. Sensitive information must only be shared on a need-to-know basis. Digital platforms used for internal communication must be secure and GDPR-compliant. 7.2 Crisis Communication In the event of a crisis (e.g., an emergency or reputational issue), all communication must follow the Crisis Management Plan. The organisation will designate a crisis spokesperson and issue unified, approved messages to prevent misinformation. 8. External Communication 8.1 Partnerships and Stakeholders All external communication with partners and stakeholders must maintain professionalism and represent the organisation's values. Written agreements should guide communications with collaborators to ensure alignment. 8.2 Promotional Materials Marketing and promotional content, including brochures, videos, and website updates, must align with the organisational branding guidelines and be approved by senior management. 9. Photography and Videography 9.1 Consent Consent must be obtained before taking and using photographs or videos of individuals, especially vulnerable groups. A signed consent form must be secured for any media used in promotional materials. 9.2 Copyright All images, videos, and content created or shared by OneWorld UnityBridge CIC are the intellectual property of the organisation and are protected under copyright laws. 10. Legal and Ethical Considerations All communications must comply with applicable laws, including GDPR and copyright regulations. Avoid making defamatory or misleading statements in any medium. Protect the privacy of individuals and stakeholders by handling personal data responsibly. 11. Violations Non-compliance with this policy may result in disciplinary action, including termination of employment or volunteer status. 12. Policy Review This policy will be reviewed annually or as needed to reflect changes in organisational needs, laws, or best practices. Contact Information If you have any questions or concerns about this policy, please contact us: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Anti-Bullying and Harassment Policy

Anti-Bullying and Harassment Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction At OneWorld UnityBridge CIC, we are committed to fostering a respectful and inclusive environment where everyone is treated with dignity and kindness. We have a zero-tolerance approach to bullying and harassment in all forms, whether it occurs in the workplace, during organisational activities, or online. This policy outlines our commitment to preventing and addressing bullying and harassment, providing clear guidelines for staff, volunteers, and anyone engaging with our organisation. 2. Purpose The purpose of this policy is to: Define what constitutes bullying and harassment. Promote a culture of respect and equality. Provide a clear process for reporting and addressing incidents. Protect the rights and well-being of all individuals associated with OneWorld UnityBridge CIC. 3. Scope This policy applies to: All staff, volunteers, contractors, and stakeholders of OneWorld UnityBridge CIC. Behaviour occurring in the workplace, at events, during activities, and in digital spaces. Both formal and informal interactions within the organisation. 4. Definitions 4.1 Bullying Bullying is behaviour that is offensive, intimidating, malicious, or insulting, or an abuse of power that undermines, humiliates, or injures the person on the receiving end. Examples include: Spreading malicious rumours or gossip. Excluding or isolating someone deliberately. Persistent criticism or trivialising someone's work. Verbal or physical threats. 4.2 Harassment Harassment is unwanted conduct related to a protected characteristic under the Equality Act 2010 (e.g., age, disability, gender, race, religion, or sexual orientation) that has the purpose or effect of violating someone’s dignity or creating a hostile, degrading, or offensive environment. Examples include: Making derogatory comments or jokes. Displaying offensive images or materials. Sending inappropriate messages or emails. Physical intimidation or unwelcome physical contact. 4.3 Sexual Harassment Sexual harassment involves unwelcome sexual advances, requests for sexual favours, or other conduct of a sexual nature. Examples include: Inappropriate comments about someone’s appearance. Unwanted touching or advances. Sharing sexually explicit materials or making sexual jokes. 5. Our Commitment OneWorld UnityBridge CIC is dedicated to: Creating a culture of mutual respect and inclusivity. Providing training and resources to prevent bullying and harassment. Investigating complaints promptly, fairly, and confidentially. Taking appropriate disciplinary action against perpetrators. Supporting individuals who have been affected by bullying or harassment. 6. Reporting Bullying or Harassment 6.1 Informal Resolution If you feel comfortable, you may address the behaviour directly with the individual involved, explaining how their actions have affected you and asking them to stop. 6.2 Formal Reporting If informal resolution is not possible or appropriate, or if the behaviour persists, you can report the incident formally by: Speaking to a manager or supervisor. Contacting our designated officer at info@oneworldunitybridge.org. 6.3 Anonymous Reporting Anonymous reports will be taken seriously, but the ability to investigate may be limited. 7. Investigating Complaints 7.1 Initial Response All complaints will be acknowledged promptly and treated with sensitivity. The organisation will provide support to all parties involved during the process. 7.2 Investigation Process An impartial investigator will be appointed to gather facts. Interviews will be conducted with the complainant, alleged perpetrator, and any witnesses. Confidentiality will be maintained to the fullest extent possible. 7.3 Resolution If the complaint is upheld, appropriate actions may include training, mediation, or disciplinary measures up to and including dismissal. If the complaint is not upheld, we will ensure no retaliation occurs against the complainant. 8. Protection from Retaliation Retaliation against anyone who reports bullying or harassment or participates in an investigation is strictly prohibited. Any acts of retaliation will be treated as a serious disciplinary offence. 9. Support for Affected Individuals We are committed to supporting individuals affected by bullying or harassment. This may include: Providing access to counselling services. Offering mediation or conflict resolution support. Adjusting roles or responsibilities to minimise distress. 10. Responsibilities 10.1 Management Responsibilities Promote a culture of respect and inclusivity. Ensure all staff and volunteers are aware of this policy and their responsibilities. Address any concerns raised in a timely and effective manner. 10.2 Employee and Volunteer Responsibilities Treat everyone with respect and dignity. Report any instances of bullying or harassment promptly. Co-operate fully with investigations and resolutions. 11. Training and Awareness OneWorld UnityBridge CIC will provide regular training on bullying and harassment prevention to staff and volunteers, ensuring everyone understands their rights and responsibilities. 12. Monitoring and Review This policy will be reviewed annually or in response to significant incidents or legislative changes. Feedback from staff and volunteers will be incorporated into updates. Contact Information If you have any questions or need to report an incident, please contact us: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Safeguarding Officer OneWorld UnityBridge CIC

Governance Policy

Governance Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to maintaining high standards of governance to ensure transparency, accountability, and effectiveness in all aspects of our operations. This policy outlines the framework through which the organisation is managed and governed, ensuring compliance with legal requirements and alignment with our mission and values. 2. Purpose The purpose of this Governance Policy is to: Establish a clear governance structure for decision-making and accountability. Ensure compliance with legal and regulatory obligations, including those for Community Interest Companies (CICs). Promote ethical, inclusive, and effective leadership. Ensure the organisation operates in the best interests of our stakeholders and beneficiaries. 3. Governance Structure 3.1 Board of Directors The Board of Directors is responsible for the strategic oversight and governance of OneWorld UnityBridge CIC. The Board will consist of a minimum of [insert number] Directors, including a Chairperson, Secretary, and Treasurer. Directors are appointed in accordance with the organisation’s Articles of Association. 3.2 Roles and Responsibilities of the Board The Board is responsible for: Setting and monitoring the organisation’s strategic objectives. Ensuring financial stability and proper use of resources. Overseeing compliance with legal and regulatory requirements. Safeguarding the reputation and integrity of the organisation. Appointing and monitoring the performance of key personnel, such as the CEO or equivalent. 3.3 Advisory Committees The Board may establish advisory committees to provide expertise on specific areas, such as fundraising, safeguarding, or programme development. Committees operate under Terms of Reference approved by the Board. 4. Leadership and Management 4.1 Chief Executive Officer (CEO) The CEO is responsible for the day-to-day management of the organisation, implementing Board-approved strategies, and ensuring the effective delivery of programmes and services. The CEO will report regularly to the Board, providing updates on operations, finances, and key risks. 4.2 Staff and Volunteers Staff and volunteers are accountable to the CEO or their designated manager. All personnel must adhere to organisational policies and act in alignment with the values and objectives of OneWorld UnityBridge CIC. 5. Accountability and Transparency 5.1 Stakeholder Engagement The organisation is committed to engaging with its stakeholders, including beneficiaries, donors, partners, and the wider community, to ensure their voices are heard and considered in decision-making. 5.2 Reporting OneWorld UnityBridge CIC will produce an annual report detailing the organisation’s activities, financial performance, and impact. Financial accounts will be independently reviewed or audited as required by law. 5.3 Public Access to Information Key organisational documents, including the Articles of Association and governance policies, will be made available upon request. 6. Compliance with Legal and Regulatory Requirements 6.1 Community Interest Company Regulations OneWorld UnityBridge CIC will comply with all regulations governing CICs, including submission of the annual CIC Report to the Office of the Regulator of Community Interest Companies. 6.2 Financial Management The organisation will maintain robust financial controls to ensure funds are managed responsibly and used solely to achieve its objectives. All financial records will be maintained in accordance with accounting standards and legal requirements. 6.3 Data Protection and Confidentiality The organisation will comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 to protect the privacy of individuals. 6.4 Equality and Diversity OneWorld UnityBridge CIC is committed to promoting equality and diversity in all areas of its operations. 7. Risk Management The Board is responsible for overseeing risk management across the organisation. This includes: Identifying, assessing, and mitigating potential risks. Maintaining a risk register that is reviewed regularly. Ensuring a Business Continuity Plan is in place to address emergencies or disruptions. 8. Code of Conduct 8.1 Board Members Directors are expected to act in good faith, avoid conflicts of interest, and make decisions in the best interests of the organisation. Board members must adhere to the organisation’s Code of Conduct. 8.2 Staff and Volunteers All personnel must act with integrity, professionalism, and respect for others. Behaviour that undermines the organisation’s values or reputation will not be tolerated. 9. Review and Evaluation 9.1 Policy Review This Governance Policy will be reviewed annually by the Board of Directors or as required due to legislative changes or organisational developments. 9.2 Board Evaluation The Board will conduct an annual self-evaluation to assess its effectiveness and identify areas for improvement. 10. Policy Approval and Implementation This policy has been approved by the Board of Directors of OneWorld UnityBridge CIC. It will be communicated to all staff, volunteers, and stakeholders to ensure full understanding and implementation. Contact Information If you have any questions about this policy, please contact: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: The Board of Directors OneWorld UnityBridge CIC

Partnership and Collaboration Policy

Partnership and Collaboration Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC recognises the value of partnerships and collaborations in achieving our mission to promote community integration and reduce social isolation. This policy outlines our approach to forming and managing partnerships and collaborations, ensuring they are built on mutual respect, shared goals, and ethical principles. 2. Purpose The purpose of this policy is to: Define the principles guiding our partnerships and collaborations. Establish a framework for identifying, evaluating, and managing partnerships. Ensure transparency, accountability, and effectiveness in all collaborative efforts. Protect the interests, reputation, and resources of OneWorld UnityBridge CIC and its stakeholders. 3. Scope This policy applies to all partnerships and collaborations, including those with: Charitable organisations, community groups, and voluntary organisations. Government agencies and local authorities. Educational institutions. Private sector entities, businesses, and social enterprises. Funders and donors. 4. Principles of Partnership and Collaboration 4.1 Shared Goals Partnerships should align with the mission, vision, and values of OneWorld UnityBridge CIC and contribute to the achievement of our objectives. 4.2 Mutual Respect and Benefit Collaborations should be built on respect for each partner’s expertise, contributions, and independence. They should deliver clear benefits for all parties, particularly the communities we serve. 4.3 Transparency and Accountability All partnerships must operate with transparency regarding goals, roles, responsibilities, and resources. Accountability mechanisms will be in place to monitor progress and outcomes. 4.4 Compliance with Laws and Policies All partnerships and collaborations must comply with relevant legal requirements, ethical standards, and OneWorld UnityBridge CIC’s internal policies, including safeguarding and data protection policies. 4.5 Non-Discrimination We are committed to inclusivity and diversity. Partnerships must uphold non-discrimination principles and promote equality. 5. Types of Partnerships 5.1 Strategic Partnerships Long-term collaborations aimed at achieving shared strategic objectives, such as policy influence or programme delivery. 5.2 Project-Based Collaborations Short-term partnerships focused on delivering specific programmes or activities, often with clearly defined timelines and outputs. 5.3 Funding Partnerships Collaborations with funders or donors to secure resources for projects, ensuring transparency and compliance with funding agreements. 5.4 Advocacy Partnerships Alliances to advocate for shared causes, amplify voices, or influence policies that align with our mission. 6. Partnership Process 6.1 Identification and Evaluation Before entering a partnership, the organisation will: Assess alignment with our mission, vision, and values. Evaluate the potential partner’s reputation, capacity, and track record. Ensure compliance with legal, financial, and ethical standards. 6.2 Due Diligence Due diligence will include: Financial health checks (if applicable). Verification of the partner’s governance and safeguarding practices. Risk assessment of the proposed collaboration. 6.3 Agreement and Documentation All partnerships must be formalised through an agreement or memorandum of understanding (MOU), which includes: Objectives of the partnership. Roles and responsibilities of each party. Terms of resource sharing or funding (if applicable). Monitoring, reporting, and evaluation processes. Conflict resolution mechanisms. 7. Responsibilities 7.1 OneWorld UnityBridge CIC Identify and pursue partnerships that align with our goals. Manage and coordinate partnerships to ensure their success. Monitor the performance and outcomes of collaborations. Ensure compliance with all applicable laws and policies. 7.2 Partners Act in good faith and align their actions with the agreed objectives. Comply with all applicable laws and ethical standards. Share information and resources as outlined in the partnership agreement. Participate in monitoring and evaluation processes. 8. Risk Management OneWorld UnityBridge CIC is committed to managing risks associated with partnerships. This includes: Conducting regular reviews of partnership performance and risks. Developing exit strategies for partnerships that no longer align with our goals or pose reputational risks. Maintaining open communication with partners to address challenges proactively. 9. Monitoring and Evaluation All partnerships will be monitored to ensure they achieve the intended objectives. Evaluation will include: Reviewing progress against agreed goals. Assessing the partnership’s impact on beneficiaries. Gathering feedback from all parties involved. 10. Conflict Resolution In the event of disagreements or conflicts, OneWorld UnityBridge CIC will: Address issues through open and constructive dialogue. Refer to the terms outlined in the partnership agreement for resolution mechanisms. Terminate the partnership if conflicts cannot be resolved and continuation poses risks to the organisation or stakeholders. 11. Policy Review This policy will be reviewed annually or as needed to reflect organisational changes, legal requirements, or feedback from stakeholders. Contact Information For questions about this policy or to discuss potential partnerships, please contact us: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Whistleblowing Policy

Whistleblowing Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to maintaining the highest standards of integrity, accountability, and transparency. This Whistleblowing Policy provides a framework for staff, volunteers, and stakeholders to raise concerns about wrongdoing, unethical behaviour, or malpractice within the organisation without fear of retaliation. 2. Purpose The purpose of this policy is to: Encourage individuals to report concerns about illegal, unethical, or unsafe practices. Provide a clear and confidential procedure for reporting concerns. Protect whistleblowers from retaliation, victimisation, or discrimination. Ensure all concerns are taken seriously and investigated thoroughly. 3. Scope This policy applies to: Employees (permanent, temporary, or contract). Volunteers and interns. Partners, stakeholders, and other individuals associated with OneWorld UnityBridge CIC. Concerns that may be raised under this policy include, but are not limited to: Fraud, theft, or financial mismanagement. Breaches of legal or regulatory requirements. Abuse or neglect of beneficiaries. Endangerment of health and safety. Discrimination, harassment, or bullying. Environmental damage. Cover-ups of the above. 4. Principles of Whistleblowing 4.1 Confidentiality All whistleblowing reports will be treated with the utmost confidentiality. The identity of the whistleblower will not be disclosed without their explicit consent unless required by law. 4.2 Protection Against Retaliation OneWorld UnityBridge CIC will not tolerate any form of retaliation, victimisation, or discrimination against whistleblowers. Any individual found to be engaging in such behaviour will face disciplinary action. 4.3 Good Faith Reporting Reports must be made in good faith and based on reasonable belief. Deliberately false or malicious allegations will be treated as misconduct and may result in disciplinary action. 5. Reporting Procedure 5.1 How to Raise a Concern Concerns can be reported through the following channels: Email: Send a confidential email to info@oneworldunitybridge.org. In Writing: Address your concerns to the CEO or designated whistleblowing officer at: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA. Verbally: Arrange a private meeting with the CEO or designated officer. 5.2 Anonymous Reporting Whistleblowers may choose to report concerns anonymously. However, anonymity may limit the organisation’s ability to fully investigate the issue. 6. Handling of Whistleblowing Reports 6.1 Acknowledgement Reports will be acknowledged within five working days of receipt. 6.2 Initial Assessment The designated officer will conduct an initial assessment to determine the validity and seriousness of the concern. 6.3 Investigation A thorough investigation will be carried out by a neutral and competent individual or team. The investigation process may involve reviewing documentation, interviewing relevant parties, and consulting legal or regulatory bodies if necessary. 6.4 Outcome The whistleblower will be informed of the outcome of the investigation, subject to confidentiality considerations. Appropriate action will be taken to address substantiated concerns, which may include disciplinary action or reporting to external authorities. 7. Responsibilities 7.1 Whistleblowers Report concerns promptly and in good faith. Provide as much detail and evidence as possible to facilitate the investigation. 7.2 Management Create an environment where individuals feel safe to raise concerns. Ensure whistleblowers are supported and protected from retaliation. Take swift and appropriate action in response to whistleblowing reports. 7.3 Board of Directors Oversee the implementation of this policy. Review whistleblowing reports and ensure proper resolution. 8. Protection for Whistleblowers Individuals who raise concerns in good faith are protected under the Public Interest Disclosure Act 1998. This means they cannot be dismissed, demoted, or otherwise disadvantaged for whistleblowing. 9. Monitoring and Review This policy will be reviewed annually or in response to legislative changes or organisational developments. Feedback from staff and stakeholders will be considered to improve the policy. Contact Information For any queries or to raise a concern, please contact: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Conflict of Interest Policy

Conflict of Interest Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to maintaining the highest standards of integrity and transparency. This Conflict of Interest Policy ensures that decisions and actions taken by the organisation are free from undue influence or bias. It applies to all individuals involved in the organisation, including Directors, staff, and volunteers. 2. Purpose The purpose of this policy is to: Define what constitutes a conflict of interest. Provide guidance on identifying, disclosing, and managing conflicts of interest. Protect the reputation and interests of OneWorld UnityBridge CIC and its stakeholders. 3. Scope This policy applies to: Board Members and Directors. Employees, including temporary and contract staff. Volunteers and interns. External advisors, consultants, and contractors engaged by the organisation. 4. Definition of a Conflict of Interest A conflict of interest occurs when an individual’s personal, professional, or financial interests could interfere with their duties or responsibilities to the organisation. Examples include: Personal Gain: Using organisational resources or information for personal benefit. Family or Friend Relationships: Participating in decisions that involve close family members or friends. Financial Interests: Having a financial stake in a business or organisation that could benefit from the individual’s position. Competing Loyalties: Serving on the board or staff of another organisation with conflicting objectives. 5. Principles To ensure ethical and transparent governance, OneWorld UnityBridge CIC will: Require individuals to act in the best interests of the organisation. Prohibit activities that undermine impartial decision-making. Promote openness in disclosing and managing potential conflicts. 6. Responsibilities 6.1 All Individuals Disclose any actual, perceived, or potential conflicts of interest promptly. Avoid participating in decisions where a conflict exists. 6.2 Board of Directors Review and address declared conflicts of interest. Ensure appropriate action is taken to manage or resolve conflicts. 6.3 Chairperson or Designated Officer Maintain a record of all declared conflicts of interest. Provide guidance and make decisions on managing complex cases. 7. Disclosure of Conflicts 7.1 Declaration Form All Board Members, staff, and volunteers must complete a Conflict of Interest Declaration Form annually. Updates must be submitted if a conflict arises during the year. 7.2 Reporting New Conflicts Conflicts of interest should be reported in writing to the Chairperson or designated officer as soon as they are identified. 8. Managing Conflicts of Interest When a conflict of interest is disclosed, the following steps will be taken: Assessment: The Chairperson or designated officer will assess the nature and severity of the conflict. Action Plan: An appropriate course of action will be agreed upon, which may include: Excluding the individual from decision-making processes. Limiting access to certain information. Requesting the individual to relinquish their conflicting interest. Recording: All conflicts of interest and actions taken will be documented in the Conflict of Interest Register. 9. Breaches of Policy Failure to disclose a conflict of interest or comply with this policy may result in: Disciplinary action, including termination of employment or volunteer agreements. Removal from the Board of Directors. Legal or regulatory consequences, if applicable. 10. Monitoring and Review This policy will be reviewed annually or in response to changes in legal or regulatory requirements. The Board of Directors is responsible for ensuring its implementation and effectiveness. 11. Contact Information For questions or to report a conflict of interest, please contact: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Finance and Fundraising Policy

Finance and Fundraising Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to managing its finances and fundraising activities with transparency, integrity, and accountability. This policy sets out the principles and procedures for financial management and fundraising to ensure the responsible use of resources in achieving our mission of promoting community integration and reducing social isolation. 2. Purpose The purpose of this policy is to: Ensure sound financial management and stewardship of funds. Establish guidelines for fundraising practices. Ensure compliance with all relevant financial regulations, laws, and ethical standards. Promote transparency and accountability to donors, funders, and stakeholders. 3. Scope This policy applies to: The management of all financial resources of OneWorld UnityBridge CIC. All fundraising activities and partnerships, including individual donations, grants, corporate sponsorships, and community fundraising. Employees, directors, volunteers, and any other individuals or entities involved in managing or supporting OneWorld UnityBridge CIC’s finances or fundraising efforts. 4. Financial Management Principles OneWorld UnityBridge CIC is committed to sound financial management based on the following principles: 4.1 Accountability We will ensure all financial transactions are accurately recorded, and resources are used efficiently in line with the organisation’s mission and objectives. 4.2 Transparency We will provide clear and honest financial reporting to our stakeholders, including donors, funders, board members, and the public. 4.3 Compliance We will comply with all relevant legal and regulatory requirements, including financial reporting standards, tax laws, and charity regulations where applicable. 4.4 Efficiency We will ensure that funds are used effectively to achieve the maximum impact, minimising administrative costs while delivering quality services to our beneficiaries. 4.5 Risk Management We will adopt a proactive approach to managing financial risks, including budgeting for unforeseen circumstances and ensuring proper internal controls are in place. 5. Budgeting and Financial Planning OneWorld UnityBridge CIC will: Prepare an annual budget that reflects our objectives and planned activities. Monitor income and expenditure regularly to ensure alignment with the budget. Review financial performance regularly to ensure the sustainability of the organisation and inform future planning. 6. Fundraising Guidelines OneWorld UnityBridge CIC will ensure that all fundraising efforts: 6.1 Ethical Fundraising Are conducted in an ethical manner that respects the dignity of beneficiaries and donors. Comply with all applicable laws, including the Fundraising Regulator’s Code of Fundraising Practice. Are aligned with our values and mission, ensuring that all funds raised are used to support our programmes and objectives. 6.2 Transparency in Fundraising Provide clear information to potential donors about how their contributions will be used. Inform donors about our financial status and the impact of their donations. Disclose any significant restrictions placed on donations by the donor or funder. 6.3 Respect for Donors Treat all donors with respect and confidentiality. Provide receipts or acknowledgements for donations in accordance with applicable regulations. Ensure donors can easily withdraw or change their donation preferences. 6.4 Financial Reporting to Donors Provide regular updates on how donations have been used, especially for restricted funds. Share annual financial reports with major donors to ensure transparency. 6.5 Prohibited Practices OneWorld UnityBridge CIC will not engage in any fundraising practices that: Use misleading or deceptive advertising. Pressure or coerce individuals into making donations. Engage in any illegal or unethical fundraising activities. 7. Income Sources OneWorld UnityBridge CIC will diversify its income streams to ensure financial stability, including: Grants and Donations: Actively seeking grants from government agencies, trusts, foundations, and individual donors. Corporate Partnerships: Partnering with businesses to generate sponsorship or donations, while ensuring that partnerships align with our values and objectives. Community Fundraising: Encouraging grassroots fundraising through events, challenges, or campaigns. Earned Income: Exploring opportunities for earned income through services or activities directly related to our mission. 8. Financial Reporting and Audit OneWorld UnityBridge CIC will: Prepare and publish annual financial statements, including an income and expenditure report and balance sheet. Ensure that financial statements are independently audited or reviewed, where required, to ensure transparency and compliance. Submit annual returns to relevant regulatory bodies, such as the Charity Commission (if applicable). 9. Monitoring and Evaluation We will regularly monitor and evaluate the effectiveness of our fundraising activities to ensure they are aligned with our goals and objectives. We will: Assess the success of fundraising campaigns and report back to our donors and supporters. Evaluate the impact of funds raised on our programmes and services. Review this policy annually and make improvements based on feedback and changes in the financial or fundraising landscape. 10. Use of Funds Funds raised will be used in accordance with the intended purpose as set out in any fundraising materials, agreements, or donor communications. OneWorld UnityBridge CIC ensures: Restricted donations are used only for the specific purpose agreed with the donor. Unrestricted funds are used to support the general running of the organisation and furthering its mission. 11. Conflict of Interest To avoid any potential conflicts of interest, all individuals involved in fundraising will adhere to OneWorld UnityBridge CIC’s Conflict of Interest Policy. All fundraising activities and decisions will be made transparently and in the best interests of the organisation and its beneficiaries. 12. Accountability and Review The Board of Directors of OneWorld UnityBridge CIC will ensure that: All financial and fundraising activities are regularly monitored for compliance with this policy. Internal controls are in place to prevent misuse of funds. Any breaches of this policy are dealt with promptly. This policy is reviewed regularly and updated as necessary to ensure it remains relevant and effective. 13. Contact Information For questions or concerns regarding our financial management or fundraising practices, please contact us at: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Environmental Policy

Environmental Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to reducing its environmental impact and promoting sustainability in all its operations. We recognise the importance of environmental stewardship in supporting our mission to foster community integration and reduce social isolation. This Environmental Policy outlines our commitment to sustainability and the steps we are taking to ensure that our activities are environmentally responsible. 2. Purpose The purpose of this policy is to: Demonstrate OneWorld UnityBridge CIC’s commitment to environmental sustainability. Ensure the responsible use of resources, minimising waste and reducing our carbon footprint. Comply with all applicable environmental legislation, standards, and regulations. Promote sustainable practices in our staff, volunteers, partners, and the community we serve. 3. Scope This policy applies to all aspects of OneWorld UnityBridge CIC’s operations, including: Office activities and administration. Service delivery and community programmes. Fundraising events and activities. Travel and transportation for staff, volunteers, and participants. Relationships with suppliers and external contractors. 4. Key Commitments OneWorld UnityBridge CIC commits to: 4.1 Resource Efficiency Reducing the consumption of natural resources, including energy, water, and materials, in all our operations. Implementing measures to promote energy efficiency, such as using energy-efficient lighting and equipment. Reducing the use of paper and encouraging digital communications and records. 4.2 Waste Reduction Minimising waste through recycling, reusing materials, and purchasing sustainable products. Ensuring proper disposal of waste, including hazardous materials, in compliance with environmental regulations. Reducing single-use plastics within our office and at events. 4.3 Sustainable Transportation Encouraging staff, volunteers, and participants to use public transport, carpooling, cycling, or walking for travel related to our activities. Supporting the use of electric vehicles or hybrid cars for organisational transport where possible. 4.4 Sustainable Procurement Working with suppliers and contractors who share our commitment to environmental sustainability. Prioritising the purchase of sustainable and eco-friendly products and services. Ensuring that our supply chain adheres to ethical and environmental standards. 5. Environmental Education and Awareness OneWorld UnityBridge CIC is dedicated to promoting environmental awareness among staff, volunteers, partners, and the wider community. We will: Provide training and information to staff and volunteers on environmental issues and sustainability practices. Encourage environmentally responsible behaviour through our community programmes. Advocate for sustainable practices within the communities we serve. 6. Compliance with Legal and Regulatory Requirements OneWorld UnityBridge CIC will comply with all relevant local, national, and international environmental legislation and regulations, including those related to waste management, energy consumption, and environmental protection. We will regularly review our environmental practices to ensure compliance and identify opportunities for improvement. 7. Environmental Impact Monitoring and Reporting To track progress towards our sustainability goals, OneWorld UnityBridge CIC will: Regularly monitor our environmental impact, including energy consumption, waste production, and carbon emissions. Set annual targets to reduce our environmental footprint and track our performance against these targets. Report on our environmental performance annually to stakeholders and the public. 8. Continuous Improvement OneWorld UnityBridge CIC is committed to continuous improvement in our environmental practices. We will: Review and update this policy periodically to ensure its effectiveness and relevance. Seek feedback from staff, volunteers, and stakeholders to improve our environmental initiatives. Stay informed about new sustainability practices, technologies, and regulations to enhance our environmental impact. 9. Responsibilities 9.1 Board of Directors Oversee the implementation and effectiveness of this Environmental Policy. Ensure the allocation of resources to support environmental initiatives. 9.2 Staff and Volunteers Adhere to the principles and practices outlined in this policy. Participate in environmental training and awareness initiatives. Actively contribute to reducing the environmental impact of the organisation. 9.3 Partners and Suppliers Work collaboratively with OneWorld UnityBridge CIC to support sustainability initiatives. Ensure their operations are aligned with environmentally responsible practices. 10. Contact Information For questions or concerns regarding this policy, or to report environmental issues or suggestions, please contact: Email: info@oneworldunitybridge.org Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Child Protection Policy

Child Protection Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to ensuring the safety, well-being, and protection of children and young people with whom we come into contact. We aim to provide a safe environment where children and young people can learn, grow, and thrive free from harm or abuse. This Child Protection Policy sets out the principles and procedures to safeguard children and young people participating in our activities. 2. Purpose The purpose of this policy is to: Safeguard the welfare of children and young people by providing clear guidelines for protection. Establish the responsibilities of staff, volunteers, and stakeholders in ensuring child protection. Outline procedures for reporting concerns about a child’s welfare. Promote awareness of child protection issues among all staff, volunteers, and partners. 3. Scope This policy applies to: All staff, including permanent, temporary, and contract staff. All volunteers and interns working with children and young people. External partners or contractors engaged by OneWorld UnityBridge CIC for activities involving children and young people. Any individuals who may come into contact with children and young people through the organisation's work. 4. Child Protection Principles OneWorld UnityBridge CIC is committed to: 4.1 The Best Interests of the Child Ensuring the well-being and safety of children and young people is the primary concern in all decisions made by the organisation. 4.2 Zero Tolerance of Abuse We have a zero-tolerance approach to all forms of child abuse, including physical, emotional, sexual abuse, and neglect. 4.3 Equality and Inclusion We are committed to ensuring that children and young people of all backgrounds, including those with disabilities, minority groups, or those from disadvantaged communities, are equally protected. 4.4 Confidentiality We will maintain confidentiality in all matters relating to child protection, only sharing information on a need-to-know basis or as required by law. 5. Recognising Abuse Staff and volunteers should be able to recognise signs of abuse or neglect. Common indicators of abuse include: Physical abuse: Unexplained injuries, bruising, or burns. Emotional abuse: Withdrawal, anxiety, or fearfulness. Sexual abuse: Inappropriate sexual behaviour or knowledge beyond the child’s age. Neglect: Poor hygiene, malnourishment, or lack of medical care. It is essential that any concerns are reported immediately to the designated safeguarding lead or a relevant authority. 6. Procedures for Reporting Concerns If any staff member, volunteer, or stakeholder has concerns about a child’s welfare, the following steps should be followed: 6.1 Report Concerns Immediately If a concern arises, it should be reported to the designated safeguarding lead or the manager as soon as possible. If the concern involves the designated lead, it should be reported to another senior member of staff or an external authority. 6.2 Record the Concern A written record of the concern should be made, including details of the child, the nature of the concern, and any action taken. This record must be kept confidential and secure. 6.3 Referral to Authorities If the concern involves immediate danger or serious risk of harm, the appropriate authorities, including the police or child protection services, must be notified immediately. 6.4 Follow-up A follow-up should be undertaken to ensure that appropriate actions have been taken to protect the child. 7. Designated Safeguarding Lead OneWorld UnityBridge CIC designates a Safeguarding Lead (DSL) to ensure child protection procedures are followed. The DSL is responsible for: Overseeing the implementation of child protection policies and procedures. Acting as a point of contact for concerns related to child protection. Providing training and awareness to staff and volunteers. Ensuring compliance with relevant legislation and safeguarding standards. Designated Safeguarding Lead Contact: Name: Martha Machiek Email info@oneworldunitybridge.org Phone Number: 07368409612 8. Recruitment and Training OneWorld UnityBridge CIC is committed to safer recruitment practices, including: 8.1 Recruitment Process All staff and volunteers working with children and young people will undergo thorough background checks, including DBS (Disclosure and Barring Service) checks, before commencing their role. 8.2 Training and Awareness All staff and volunteers will receive training on safeguarding and child protection upon joining and regularly thereafter. The training will include recognising signs of abuse, reporting procedures, and the legal requirements of child protection. 9. Code of Conduct OneWorld UnityBridge CIC requires all staff and volunteers working with children and young people to adhere to the following code of conduct: Treat children with dignity and respect. Ensure that interactions are always appropriate and professional. Avoid one-to-one situations in private settings where possible. Always gain consent from a child before physical contact. Never use physical punishment or inappropriate language. Report any concerns or incidents promptly and responsibly. 10. Allegations Against Staff or Volunteers If an allegation of abuse is made against a staff member or volunteer, the following procedures will be followed: The allegation will be taken seriously and investigated promptly. The staff member or volunteer will be removed from their duties while an investigation takes place. External authorities, such as the police or safeguarding agencies, will be notified where appropriate. 11. Monitoring and Review This policy will be reviewed regularly to ensure it remains effective and compliant with current legislation. Any changes in legal requirements, best practices, or operational changes will be reflected in updated policies and procedures. 12. Contact Information For more information or to report a concern regarding child protection, please contact: Designated Safeguarding Lead (DSL): Martha Machiek Email: info@oneworldunitybridge.org Phone Number: 07368409612 Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by Board of Directors OneWorld UnityBridge CIC This Child Protection Policy will help ensure that OneWorld UnityBridge CIC provides a safe and secure environment for children and young people, fostering their well-being and protecting them from harm.

Complaints and Feedback

Complaints and Feedback Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to delivering high-quality services and ensuring that the needs of our beneficiaries, supporters, volunteers, and partners are met. We value feedback, whether it is positive or negative, as it helps us improve our services and maintain the trust and confidence of those we serve. This Complaints and Feedback Policy outlines the procedures for receiving, handling, and responding to complaints and feedback. 2. Purpose The purpose of this policy is to: Provide a clear process for submitting complaints and feedback. Ensure all complaints and feedback are addressed in a timely, fair, and transparent manner. Demonstrate OneWorld UnityBridge CIC’s commitment to continuous improvement and accountability. Ensure that everyone feels heard and supported when raising concerns or providing feedback. 3. Scope This policy applies to: All beneficiaries, volunteers, staff, donors, and partners of OneWorld UnityBridge CIC. Complaints and feedback about any aspect of our services, activities, or conduct of staff and volunteers. Complaints about external contractors or partners working on behalf of OneWorld UnityBridge CIC. 4. What is a Complaint? A complaint is defined as an expression of dissatisfaction or concern raised by an individual or organisation regarding any aspect of OneWorld UnityBridge CIC’s operations, activities, or conduct. This may include: Poor service or unfulfilled expectations. Miscommunication or failure to meet agreed commitments. Perceived unfair treatment or lack of respect. Health, safety, or welfare concerns. Any other issue that negatively impacts the experience of those engaging with OneWorld UnityBridge CIC. 5. What is Feedback? Feedback is any constructive input or suggestion, whether positive or negative, that is given to improve our services, operations, or practices. Positive feedback helps us recognise and build on good practices, while negative feedback offers opportunities for improvement. 6. Complaints and Feedback Process 6.1 Submitting a Complaint or Feedback Complaints and feedback can be submitted by: Email: info@oneworldunitybridge.org Telephone: [Insert Contact Number] Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA In person: During office hours, or at any OneWorld UnityBridge CIC event or meeting. When submitting a complaint or feedback, we encourage individuals to provide: A clear description of the issue. Any relevant details such as dates, times, and individuals involved. Suggestions or expectations for resolution, if applicable. 6.2 Acknowledgement of Complaints and Feedback We will acknowledge receipt of your complaint or feedback within [5 working days]. If a formal investigation is required, we will inform you of the process and provide a timeline for when you can expect a response. 6.3 Investigation and Response Complaints will be investigated thoroughly and fairly. A staff member, volunteer, or board member not involved in the issue will handle the investigation. We will aim to resolve complaints as quickly as possible. Typically, a response will be provided within [15 working days]. If further time is required, we will inform you of the reason for the delay. Once a resolution is found, we will communicate the outcome to the complainant, including any steps taken to address the issue. 6.4 Escalation Process If the complainant is not satisfied with the response or resolution, they may: Request a review of the case by a senior manager or board member. Submit the complaint to an independent body, such as a regulatory or oversight agency (if applicable), for further investigation. 6.5 Confidentiality Complaints and feedback will be treated in confidence. Information will only be shared on a need-to-know basis and in line with the principle of confidentiality and data protection. We will protect the privacy of all individuals involved in a complaint or feedback process. 7. Handling Anonymous Complaints We encourage individuals to submit complaints and feedback openly; however, we understand that some people may wish to remain anonymous. Anonymous complaints will be acknowledged but may be difficult to fully investigate without contact information. We will still assess anonymous complaints and take action where possible, ensuring that appropriate steps are taken to address any serious concerns. 8. Monitoring and Review To ensure the effectiveness of this policy: Complaints and feedback will be monitored regularly by the management team. Key trends, issues, and resolutions will be reviewed to identify areas for improvement in services, operations, or practices. This policy will be reviewed annually to ensure it remains fit for purpose and aligns with current best practices. 9. Support and Advice For anyone experiencing difficulty submitting a complaint or requiring assistance, OneWorld UnityBridge CIC will offer support in understanding the complaints process. This may include offering assistance for people with disabilities, those who require language support, or those needing additional assistance in understanding the complaint procedure. 10. Contact Information For any queries regarding this policy, or to submit a complaint or feedback, please contact us: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC OneWorld UnityBridge CIC values feedback and strives to create a safe, open, and responsive environment. We are committed to addressing complaints in a transparent and constructive manner, learning from each experience to improve the services we provide.

Health and Safety

Health and Safety Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to ensuring the health, safety, and well-being of its staff, volunteers, beneficiaries, and visitors. We recognise that the health and safety of individuals is fundamental to the success of our work, and we strive to create a safe working and participating environment that adheres to all relevant legislation and best practices. This policy outlines our approach to health and safety and the procedures in place to reduce risk and protect all involved in our activities. 2. Purpose The purpose of this policy is to: Ensure that health and safety is managed effectively and complies with the Health and Safety at Work Act 1974 and related legislation. Provide clear guidelines on how we aim to create a safe environment for staff, volunteers, and participants. Promote a culture of health, safety, and well-being within OneWorld UnityBridge CIC. Prevent accidents, injuries, and health issues within our activities and premises. 3. Scope This policy applies to: All staff (full-time, part-time, temporary, and contract staff). All volunteers and interns. All beneficiaries, participants, and visitors involved in any of the activities organised by OneWorld UnityBridge CIC. Any external contractors or partners working on behalf of the organisation. 4. Responsibilities 4.1 Board of Directors The Board of Directors holds overall responsibility for health and safety within the organisation. They will ensure that: Adequate resources are allocated to support the implementation of the health and safety policy. Regular reviews of the policy and practices are conducted. Compliance with health and safety legislation is maintained. 4.2 Senior Management The senior management team is responsible for: Overseeing the implementation of health and safety practices across the organisation. Ensuring staff, volunteers, and contractors receive appropriate training and support. Regularly monitoring the health and safety performance of the organisation. 4.3 Staff and Volunteers All staff and volunteers are responsible for their own health and safety and the safety of others. They must follow health and safety procedures, report hazards, and attend required training sessions. Staff and volunteers should assist with implementing health and safety practices and cooperate in ensuring a safe environment. 4.4 Participants and Visitors Participants and visitors must adhere to health and safety guidelines when involved in any activities. They should report any concerns or accidents to staff or volunteers promptly. 5. Health and Safety Procedures 5.1 Risk Assessments OneWorld UnityBridge CIC will conduct regular risk assessments for all activities, events, and premises where we operate. These assessments will: Identify potential hazards. Evaluate the level of risk associated with these hazards. Implement control measures to mitigate or eliminate risks. Risk assessments will be reviewed annually or sooner if there are significant changes to activities or the environment. 5.2 Accident and Incident Reporting All accidents or incidents, no matter how minor, must be reported immediately to the designated health and safety officer. An accident book will be maintained to record incidents and ensure proper follow-up. A procedure for investigating accidents will be followed to understand the cause and prevent future occurrences. 5.3 Emergency Procedures Clear emergency procedures for fire, medical emergencies, and evacuations will be established and communicated to all staff, volunteers, and participants. Regular fire drills and safety exercises will be held to ensure preparedness. First aid kits will be readily available at all premises and activities, and designated first-aiders will be trained. 5.4 Manual Handling and Equipment Safety Staff and volunteers will receive training on manual handling techniques to reduce the risk of injury when lifting or moving objects. Any equipment used in activities or events will be regularly inspected and maintained to ensure it is safe to use. Personal protective equipment (PPE) will be provided when necessary, and staff will be trained in its correct use. 5.5 Mental Health and Well-being OneWorld UnityBridge CIC is committed to promoting the mental health and well-being of its staff, volunteers, and participants. We will offer support services, such as counselling and mental health resources, to address any concerns. Staff and volunteers will receive training to recognise signs of stress or mental health issues and know how to respond appropriately. 6. Health and Safety Training All staff and volunteers will receive training in health and safety relevant to their roles and the activities they are involved in. This will include: Induction training for new staff and volunteers on health and safety procedures. Specific training for high-risk activities, such as manual handling or event organisation. Ongoing health and safety updates to keep everyone informed of changes in procedures, risks, or regulations. 7. Safe Premises All premises where OneWorld UnityBridge CIC operates will be maintained to a high standard to ensure the safety of staff, volunteers, participants, and visitors. Regular inspections of premises will be conducted to identify potential hazards, including fire safety, electrical safety, and safe access and egress. 8. Environmental and Sustainable Practices OneWorld UnityBridge CIC will aim to reduce the environmental impact of its operations by: Reducing waste and encouraging recycling. Minimising energy consumption and encouraging sustainable practices. Ensuring any materials used are safe for both people and the environment. 9. Monitoring and Review The effectiveness of the health and safety policy and procedures will be reviewed annually or when there are changes to operations or regulations. Feedback from staff, volunteers, and participants will be collected to improve our practices. Regular audits will be conducted to ensure compliance with health and safety laws and regulations. 10. Contact Information For further information about our Health and Safety Policy or to report any concerns, please contact: Health and Safety Officer: [Insert Name] Email: info@oneworldunitybridge.org Phone Number: [Insert Contact Number] Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: [Name/Role] OneWorld UnityBridge CIC OneWorld UnityBridge CIC is dedicated to creating a safe and healthy environment for all individuals involved in our activities. This policy ensures that we remain compliant with health and safety standards, protecting the welfare of everyone in our community.

Safeguarding Policy

Safeguarding Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to safeguarding and promoting the welfare of all individuals, particularly vulnerable people such as children, young people, and vulnerable adults, who come into contact with our services. We recognise our responsibility to protect all individuals involved in our activities from harm, abuse, neglect, and exploitation. This Safeguarding Policy outlines how we will ensure that safeguarding is embedded in our practices, and that appropriate action is taken if concerns arise. 2. Purpose The purpose of this policy is to: Safeguard the well-being of children, young people, and vulnerable adults within OneWorld UnityBridge CIC. Establish clear principles and procedures for safeguarding and protecting individuals from harm. Provide guidance on how to identify and respond to safeguarding concerns. Ensure that staff, volunteers, and partners are fully informed and trained in safeguarding practices. 3. Scope This policy applies to: All staff, volunteers, and contractors working for or on behalf of OneWorld UnityBridge CIC. All individuals accessing services or participating in activities, including children, young people, and vulnerable adults. External organisations, partners, and collaborators involved in activities organised by OneWorld UnityBridge CIC. 4. Safeguarding Principles OneWorld UnityBridge CIC is committed to the following safeguarding principles: The safety and welfare of individuals is paramount. We will act in the best interests of children, young people, and vulnerable adults at all times. Equality and diversity. We will ensure that everyone is treated with respect, fairness, and dignity, regardless of their background, culture, or circumstances. The right to protection. We believe everyone has the right to live free from harm, abuse, and neglect. Confidentiality and respect. We will maintain confidentiality and respect the privacy of individuals, while ensuring that safeguarding concerns are addressed appropriately. Prevention and early intervention. We will take proactive steps to prevent harm and intervene at an early stage when concerns arise. 5. Definitions of Abuse Abuse is a violation of an individual's rights that results in harm, exploitation, or neglect. It may include, but is not limited to: Physical abuse. Hitting, slapping, or any form of violence causing injury. Emotional or psychological abuse. Insulting, threatening, isolating, or undermining an individual’s self-esteem. Sexual abuse. Any form of sexual activity without consent or exploitation of an individual. Neglect. The failure to meet an individual’s basic needs, such as food, shelter, and care. Financial abuse. The illegal or unauthorised use of someone’s money or assets. Discriminatory abuse. Treating someone unfairly due to their race, gender, age, disability, or any other characteristic. 6. Roles and Responsibilities 6.1 Board of Directors The Board of Directors has overall responsibility for ensuring that safeguarding is prioritised across all of OneWorld UnityBridge CIC’s activities. This includes: Approving and regularly reviewing safeguarding policies and procedures. Ensuring appropriate resources and training are in place to support safeguarding. Holding senior management accountable for safeguarding practices. 6.2 Designated Safeguarding Lead (DSL) OneWorld UnityBridge CIC will appoint a Designated Safeguarding Lead (DSL) who will have primary responsibility for safeguarding within the organisation. The DSL’s duties include: Overseeing and managing all safeguarding concerns. Ensuring that staff, volunteers, and partners are trained on safeguarding issues. Liaising with statutory agencies (e.g., social services or the police) when necessary. Maintaining records of safeguarding concerns and actions taken. 6.3 Staff and Volunteers All staff and volunteers have a responsibility to: Understand and adhere to safeguarding policies and procedures. Ensure that the welfare of individuals is always prioritised. Recognise the signs of abuse and report any concerns immediately. Take appropriate action if they suspect an individual is at risk or being harmed. 6.4 Participants and Families We encourage individuals and their families to be involved in safeguarding decisions and to raise any concerns they may have. 7. Recognising Signs of Abuse Staff and volunteers should be aware of the following signs, which may indicate that someone is being abused: Unexplained injuries, bruises, burns, or marks. Withdrawal from social activities or unexplained fear. Anxiety, depression, or changes in behaviour. Difficulty in forming or maintaining relationships. Sudden financial hardship or unexplained loss of possessions. A reluctance to communicate or fear of a particular individual. 8. Reporting Safeguarding Concerns All safeguarding concerns must be reported immediately to the Designated Safeguarding Lead (DSL) at OneWorld UnityBridge CIC. Concerns should be reported as soon as they arise, and the following process will be followed: Immediate action. If there is an immediate risk to a person’s safety, the DSL will take appropriate steps to ensure their protection. Recording concerns. All concerns will be recorded in writing, with as much detail as possible. Assessment and investigation. The DSL will assess the concern and decide on the necessary action, which may involve reporting to external authorities, such as local safeguarding boards or the police. Support and follow-up. Appropriate support will be offered to the individual(s) involved, and follow-up action will be taken to monitor their safety. 9. Confidentiality OneWorld UnityBridge CIC is committed to maintaining confidentiality, but safeguarding concerns may override this to ensure the protection of individuals. Information will be shared only on a need-to-know basis with the relevant authorities, such as social services or the police. 10. Recruitment and Training All staff and volunteers will undergo a thorough recruitment process, including enhanced DBS (Disclosure and Barring Service) checks, before starting their roles. Safeguarding training will be provided to all staff, volunteers, and board members, and will be refreshed regularly. Specific safeguarding training will be provided to those working closely with children, young people, and vulnerable adults. 11. Monitoring and Review This Safeguarding Policy will be reviewed annually by the Board of Directors to ensure its effectiveness and compliance with relevant legislation. Feedback from staff, volunteers, and other stakeholders will be considered during the review process. 12. Contact Information If you have any concerns or need to report a safeguarding issue, please contact: Designated Safeguarding Lead (DSL): Martha Machiek Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC OneWorld UnityBridge CIC is committed to creating a safe environment for everyone, ensuring that individuals are protected from harm and that safeguarding practices are consistently upheld across all our activities.

Volunteer Policy

Volunteer Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC recognises the essential role that volunteers play in supporting our mission and values. Volunteers are vital to the success of our services, and we are committed to creating a welcoming, inclusive, and supportive environment where they feel valued and can make a positive contribution. This policy sets out the principles and practices that will govern the recruitment, management, and support of volunteers within the organisation. 2. Purpose The purpose of this policy is to: Define the role of volunteers at OneWorld UnityBridge CIC. Provide clear guidance on the recruitment, training, and management of volunteers. Ensure that all volunteers understand their rights and responsibilities. Foster a positive, safe, and supportive environment for volunteers. Ensure that OneWorld UnityBridge CIC complies with all relevant legislation regarding volunteering. 3. Scope This policy applies to: All individuals volunteering with OneWorld UnityBridge CIC, including those offering their time on an ad-hoc or long-term basis. All staff and volunteers involved in the recruitment, supervision, and management of volunteers. 4. Definition of a Volunteer A volunteer is someone who gives their time and skills freely to OneWorld UnityBridge CIC to help us achieve our aims. Volunteers are not paid employees and are not under contract. They do not replace paid staff but rather support the work that our staff carry out. 5. Volunteering Opportunities OneWorld UnityBridge CIC offers a wide variety of volunteering opportunities across different projects and areas of work. These may include: Assisting with community events and activities. Supporting refugees and migrant families through advice and guidance. Providing administrative support. Helping with fundraising and awareness campaigns. Contributing to projects such as Stories Unite!, OneWorld Active!, and Foodbanks. Volunteer roles will be outlined clearly, including the tasks involved, expectations, and the time commitment required. 6. Recruitment of Volunteers Volunteers will be recruited in a fair, transparent, and non-discriminatory manner. The recruitment process will include: An initial application form to gather relevant information about the volunteer’s interests and skills. An informal interview or meeting to discuss the role, expectations, and the volunteer’s suitability. A clear explanation of the volunteer’s role, responsibilities, and the support available. Enhanced DBS (Disclosure and Barring Service) checks for volunteers working with children, young people, or vulnerable adults. A reference check for volunteers, where applicable. We are committed to ensuring that no volunteer is excluded from opportunities based on their race, gender, disability, sexuality, religion, or any other characteristic. 7. Volunteer Training and Support OneWorld UnityBridge CIC recognises the importance of providing appropriate support and training for all volunteers. Volunteers will receive: Induction training to familiarise them with the organisation, its mission, and their role. Role-specific training to ensure volunteers understand the tasks and responsibilities associated with their role. Ongoing support from staff members, including regular check-ins and supervision meetings. Access to relevant resources to ensure volunteers are equipped to carry out their tasks effectively and safely. Opportunities for feedback and personal development, including skills-building activities or workshops. Volunteers will also have access to a designated supervisor or coordinator who will offer support, address concerns, and help with any challenges they may encounter. 8. Volunteer Rights and Responsibilities 8.1 Volunteer Rights Volunteers have the right to: Be treated with respect, dignity, and fairness. Receive appropriate training, guidance, and support. Work in a safe and healthy environment. Have a clearly defined role, including the tasks and responsibilities they will be asked to undertake. Have their personal information kept confidential, in accordance with data protection laws. Receive reimbursement for reasonable out-of-pocket expenses (e.g., travel or meals), as agreed in advance. Leave the volunteer role at any time, with or without notice, without fear of discrimination. 8.2 Volunteer Responsibilities Volunteers are expected to: Comply with OneWorld UnityBridge CIC’s policies and procedures, including health and safety, safeguarding, and equal opportunities policies. Undertake their tasks to the best of their ability, acting professionally and with integrity. Maintain confidentiality regarding the personal information of individuals involved with the organisation. Work with staff, volunteers, and participants in a respectful and cooperative manner. Attend training sessions, meetings, and supervision as required. Report any concerns, issues, or accidents promptly to their supervisor or the designated contact. 9. Expenses Volunteers will be reimbursed for reasonable expenses incurred while volunteering, such as travel costs or lunch expenses, in accordance with OneWorld UnityBridge CIC’s guidelines. Claims for expenses must be submitted with receipts and be approved by a designated staff member. 10. Health and Safety OneWorld UnityBridge CIC is committed to ensuring the health and safety of all volunteers. Volunteers must: Follow all health and safety procedures as outlined during training and in relevant policies. Report any hazards, accidents, or health concerns immediately. Use any equipment or materials provided by OneWorld UnityBridge CIC in a safe and responsible manner. All volunteers will be provided with appropriate health and safety information related to their tasks. 11. Insurance Volunteers are covered by OneWorld UnityBridge CIC’s insurance while they are carrying out tasks on behalf of the organisation. This includes coverage for public liability and accidents that occur in the course of their volunteering role. Volunteers should ensure they understand the scope of insurance coverage and follow any guidelines to ensure their protection while volunteering. 12. Confidentiality and Data Protection OneWorld UnityBridge CIC is committed to protecting the confidentiality of personal information shared by volunteers, staff, and participants. Volunteers must: Keep any personal or confidential information they encounter during their role private and confidential. Abide by the organisation’s data protection and confidentiality policies. 13. Ending the Volunteer Relationship Volunteers are welcome to leave their role at any time, and we encourage open communication regarding their reasons for leaving. If a volunteer decides to end their involvement, they should inform their supervisor in writing or through a discussion. OneWorld UnityBridge CIC may also end a volunteer’s role if they are no longer able to fulfil the requirements of the role or if their behaviour is inconsistent with the organisation’s values or policies. 14. Equal Opportunities OneWorld UnityBridge CIC is committed to providing equal opportunities for all volunteers and aims to create a diverse and inclusive environment. We encourage applications from all individuals, regardless of background, and seek to ensure that everyone has equal access to volunteering opportunities. 15. Monitoring and Review This Volunteer Policy will be reviewed regularly to ensure its relevance and effectiveness. Feedback from volunteers, staff, and stakeholders will be considered during the review process. 16. Contact Information For any queries or concerns related to volunteering, please contact: Volunteer Coordinator: [Insert Name] Email: info@oneworldunitybridge.org Phone Number: [Insert Contact Number] Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC OneWorld UnityBridge CIC values the contribution of all its volunteers and is committed to providing a positive and supportive environment in which volunteers can thrive and make a meaningful impact in their community.

Complaints Policy

Complaints Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to providing high-quality services and ensuring the satisfaction of all those we support. We recognise that from time to time, individuals may have concerns or complaints regarding the services we provide. This Complaints Policy outlines how we handle complaints to ensure they are resolved efficiently, fairly, and in a manner that leads to continuous improvement. 2. Purpose The purpose of this policy is to: Provide a clear and accessible process for making complaints. Ensure that all complaints are handled fairly, promptly, and sensitively. Ensure that individuals know how to raise concerns or dissatisfaction with our services. Use feedback from complaints to improve the quality of our services. 3. Scope This policy applies to: All individuals who access or participate in services provided by OneWorld UnityBridge CIC, including service users, volunteers, staff, and external partners. All complaints about the services provided by OneWorld UnityBridge CIC, whether they relate to service delivery, staff conduct, or other organisational matters. 4. Definition of a Complaint A complaint is defined as any expression of dissatisfaction about the services provided by OneWorld UnityBridge CIC or the conduct of staff, volunteers, or others acting on our behalf. Complaints may arise from: A service user’s experience with our services. Disagreements over the way services are delivered. A perceived failure to meet agreed expectations or standards. Concerns about staff or volunteer behaviour. Concerns regarding health and safety, safeguarding, or other issues impacting service delivery. 5. Complaints Process 5.1 Stage 1: Informal Resolution We encourage individuals to first raise their concerns informally with the person directly involved, where possible. This can often lead to a quick resolution. If this is not suitable or the issue is not resolved, individuals can proceed to the formal complaints process. 5.2 Stage 2: Formal Complaint If a complaint cannot be resolved informally, the individual should submit a formal complaint in writing, outlining the nature of their complaint and any relevant details. Formal complaints should be submitted to: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Upon receipt of a formal complaint, OneWorld UnityBridge CIC will: Acknowledge receipt of the complaint within 5 working days. Investigate the complaint, which may involve speaking to relevant staff, volunteers, or service users. Inform the complainant of the outcome of the investigation, and any actions taken, within 20 working days. If additional time is required to resolve the complaint, the complainant will be notified of the delay and given a revised timeline. 5.3 Stage 3: Escalation If the complainant is not satisfied with the outcome of their formal complaint, they may escalate the issue to a senior manager or the Board of Directors for further investigation. The escalation process will involve: A review of the original complaint and investigation. An additional response or resolution from a higher authority within the organisation. A response to the complainant within 10 working days of escalation. 6. Handling Complaints About Staff or Volunteers If a complaint concerns the conduct of a member of staff or volunteer, OneWorld UnityBridge CIC will follow the relevant disciplinary or safeguarding procedures. This may involve: Investigating the complaint thoroughly and impartially. Gathering evidence, including statements from the complainant and any witnesses. Taking appropriate action, which may include training, mediation, or disciplinary action, depending on the severity of the complaint. 7. Confidentiality OneWorld UnityBridge CIC is committed to handling all complaints confidentially. Personal information will only be shared with those involved in the resolution of the complaint, and only to the extent necessary to investigate and resolve the issue. We will ensure that the complainant’s identity is protected, and information is only disclosed to relevant parties. 8. Support for Complainants We recognise that making a complaint can be a difficult process for some individuals. OneWorld UnityBridge CIC will: Provide support throughout the complaints process if required. Offer advice on how to make a complaint, including assisting with written submissions if necessary. Ensure that complainants feel safe and confident when raising concerns. If needed, we can provide assistance through a third-party advocate to help individuals articulate their concerns. 9. Monitoring and Learning from Complaints OneWorld UnityBridge CIC takes complaints seriously and uses them as an opportunity for continuous improvement. We will: Keep a record of all complaints and their outcomes. Analyse complaints regularly to identify any recurring issues or trends. Take action to improve services based on feedback from complaints. Report on complaints and actions taken during annual reviews, where appropriate. 10. Complaints About Third-Party Services If a complaint involves a third-party service provider, OneWorld UnityBridge CIC will work with the third party to resolve the issue, in line with their own complaints procedures. We will ensure that the complainant is kept informed of the progress and resolution. 11. Conclusion OneWorld UnityBridge CIC values feedback and is committed to using complaints as a tool to improve the quality of our services. We will continue to work towards creating a supportive, transparent, and responsive organisation that listens to the concerns of all who engage with us. Approved by: [Name/Role] OneWorld UnityBridge CIC If you have any complaints or would like to discuss a concern, please contact us: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA

Equality, Diversity and Inclusion Policy

Equality, Diversity, and Inclusion Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to promoting and maintaining equality, diversity, and inclusion across all aspects of its work. We value and embrace the differences that each individual brings, and strive to create an environment where everyone feels respected, supported, and empowered to reach their full potential. This policy outlines our commitment to creating an inclusive culture that reflects and celebrates the diversity of the communities we serve. 2. Purpose The purpose of this policy is to: Ensure that all individuals, regardless of background or characteristics, have equal access to our services, opportunities, and resources. Promote a culture of inclusivity and respect for diversity. Ensure that no one is subjected to discrimination, harassment, or unfair treatment. Encourage the active participation of all individuals, especially those from historically marginalised or underrepresented groups. 3. Scope This policy applies to: All staff, volunteers, and board members of OneWorld UnityBridge CIC. All service users, clients, participants, and community members engaging with our programmes and services. Any partner organisations, collaborators, and external stakeholders that we work with. 4. Our Commitment to Equality OneWorld UnityBridge CIC is committed to: Ensuring that all individuals are treated fairly and with respect, regardless of their age, disability, gender, gender identity, sexual orientation, race, ethnicity, religion, belief, socio-economic status, marital status, or any other characteristic protected by law. Eliminating any barriers to participation in our services and activities, and ensuring that all our services are accessible to those who need them. Promoting equal opportunities within our workforce and volunteer programmes, and taking positive action where necessary to address underrepresentation or disadvantage. 5. Promoting Diversity Diversity is about recognising, valuing, and celebrating the differences between individuals. OneWorld UnityBridge CIC will: Actively seek to attract and engage people from a diverse range of backgrounds, including underrepresented groups, in our workforce, volunteer programmes, and service offerings. Create and maintain an environment where diverse perspectives, experiences, and cultural differences are valued and encouraged. Ensure that our services, activities, and projects are designed to be inclusive of people from all backgrounds and experiences. 6. Inclusion in Practice Inclusion is about creating a sense of belonging and ensuring that everyone has the opportunity to participate fully in the life of OneWorld UnityBridge CIC. We will: Ensure that our physical environments, communications, and resources are accessible to people with disabilities or other specific needs. Provide training and support to our staff, volunteers, and stakeholders to ensure they understand and embrace inclusion principles in their work. Encourage an open, supportive environment where individuals can freely express themselves and participate fully, without fear of discrimination or exclusion. Ensure that our services reflect the needs and aspirations of diverse communities and are tailored to be accessible and culturally sensitive. 7. Preventing Discrimination and Harassment OneWorld UnityBridge CIC will not tolerate any form of discrimination, harassment, or victimisation in the workplace or in the services we provide. We are committed to: Ensuring that all individuals are treated fairly and without bias or prejudice. Providing clear procedures for reporting any incidents of discrimination, harassment, or bullying, and taking appropriate action to address such incidents swiftly and effectively. Promoting a culture where individuals feel confident in reporting any concerns without fear of retaliation. 8. Responsibilities 8.1 Staff and Volunteers All staff and volunteers are expected to: Treat everyone with respect and dignity, regardless of their background, characteristics, or beliefs. Be proactive in ensuring that they contribute to creating an inclusive environment, both within the organisation and in their interactions with the community. Challenge discrimination, harassment, and exclusionary practices when they encounter them. 8.2 Leadership and Management Our leadership team is responsible for: Promoting and embedding the principles of equality, diversity, and inclusion within the organisation. Ensuring that this policy is communicated to all staff, volunteers, and stakeholders, and that it is applied consistently throughout the organisation. Reviewing the effectiveness of our equality, diversity, and inclusion efforts and taking appropriate actions to address any gaps or shortcomings. 9. Training and Development To foster a culture of equality, diversity, and inclusion, OneWorld UnityBridge CIC will: Provide regular training on diversity, inclusion, and unconscious bias to all staff and volunteers. Encourage the ongoing development of skills that promote inclusivity, cultural competence, and the ability to work effectively with people from diverse backgrounds. Offer support for staff and volunteers to engage in personal development related to diversity and inclusion, helping them build understanding and skills to contribute positively to an inclusive environment. 10. Monitoring and Accountability OneWorld UnityBridge CIC will regularly monitor and assess its efforts to promote equality, diversity, and inclusion by: Collecting data on the diversity of staff, volunteers, and service users to identify areas where action is needed. Reviewing feedback from service users and other stakeholders regarding their experiences of our services. Conducting regular audits and assessments of policies and practices to ensure compliance with this policy and relevant legislation. Reporting on progress and challenges in our annual reviews and ensuring that any identified areas for improvement are addressed in a timely and effective manner. 11. Complaints and Grievances If any individual believes that they have been subjected to unfair treatment, discrimination, or harassment, they should refer to OneWorld UnityBridge CIC’s Complaints Policy. All complaints will be taken seriously and handled in line with the policy, with the aim of resolving any issues swiftly and fairly. 12. Review and Evaluation OneWorld UnityBridge CIC will review this Equality, Diversity, and Inclusion Policy annually to ensure it remains effective and up to date. Feedback from staff, volunteers, service users, and other stakeholders will be taken into account to continually improve our approach to diversity and inclusion. Approved by: Board of Directors OneWorld UnityBridge CIC For any questions or further information on this policy, please contact us: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA

Privacy and Data Protection Policy

Privacy and Data Protection Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to protecting and respecting the privacy of all individuals who interact with us, including service users, volunteers, employees, and other stakeholders. This Privacy and Data Protection Policy outlines how we collect, use, store, and protect personal data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). 2. Purpose The purpose of this policy is to: Provide transparency regarding how we handle personal data. Ensure compliance with data protection laws and regulations. Explain individuals' rights and how they can exercise those rights in relation to their personal data. Promote accountability and good practice in the management of personal data across the organisation. 3. Scope This policy applies to: All personal data collected by OneWorld UnityBridge CIC, whether in paper or digital format. All staff, volunteers, board members, contractors, and third parties who process personal data on behalf of the organisation. All service users, participants, and other individuals whose personal data we collect or process in the course of our activities. 4. Data Protection Principles OneWorld UnityBridge CIC is committed to ensuring that personal data is: Processed lawfully, fairly, and in a transparent manner. Collected for specified, legitimate purposes and not further processed in a way that is incompatible with those purposes. Adequate, relevant, and limited to what is necessary for the purposes for which it is processed. Accurate and kept up to date. Kept in a form which permits identification of data subjects for no longer than necessary. Processed in a manner that ensures appropriate security of personal data. 5. Types of Personal Data We Collect We collect and process the following types of personal data: Identity and Contact Information: Name, address, email address, phone number, etc. Demographic Information: Age, gender, nationality, ethnicity, etc. Health and Accessibility Information: For service users or volunteers, we may collect information related to health conditions or accessibility needs to ensure appropriate support and accommodation. Employment or Volunteering Information: CVs, job applications, references, and training records for employees or volunteers. Financial Information: Bank account details for individuals who participate in any financial transactions, donations, or funding programmes. Feedback and Survey Information: Information collected from surveys, feedback forms, or other interactions. 6. How We Collect Personal Data We collect personal data in the following ways: Directly from Individuals: When individuals provide personal information via forms, emails, phone calls, surveys, or during interactions with our staff or volunteers. Through Our Website: We may collect data when individuals visit our website, fill out online forms, or register for services. From Third Parties: We may receive personal data from partners, other organisations, or publicly available sources when necessary for specific projects or programmes. 7. How We Use Personal Data We use personal data for the following purposes: To deliver services and programmes, including providing support to service users, refugees, and migrant families. To manage employment or volunteer relationships, including recruitment, training, and performance management. To process donations, grants, or other financial transactions. To communicate with individuals about relevant updates, events, and activities. To conduct research, surveys, or evaluations to improve our services. To comply with legal and regulatory obligations, including safeguarding, health and safety, and financial reporting. 8. Legal Basis for Processing Personal Data We process personal data based on the following legal grounds: Consent: When individuals provide explicit consent for us to process their personal data for specific purposes. Contractual Necessity: When personal data is required to fulfil a contract with the individual (e.g., volunteer agreements or employment contracts). Legal Obligation: When processing is necessary to comply with legal requirements (e.g., safeguarding laws, tax reporting). Legitimate Interests: When processing is necessary for our legitimate interests, provided these interests are not overridden by the individual's rights and freedoms. 9. Data Sharing and Third Parties We may share personal data with third parties in the following circumstances: With trusted service providers, contractors, or partners who assist us in delivering our services (e.g., IT service providers, financial institutions). With legal authorities when required by law, such as in the case of safeguarding concerns, criminal investigations, or regulatory compliance. With other organisations involved in collaborative projects or activities, with explicit consent from individuals. We ensure that any third-party processors comply with data protection regulations and adhere to contractual arrangements to safeguard personal data. 10. Data Retention We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Once personal data is no longer needed, we ensure it is securely deleted or anonymised. 11. Data Security OneWorld UnityBridge CIC implements appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or destruction. These measures include: Secure storage of electronic data, including encryption and password protection. Secure physical storage of paper records. Regular data security audits and risk assessments. Staff training on data protection and security procedures. 12. Rights of Individuals Individuals have the following rights in relation to their personal data: Right to Access: The right to request a copy of the personal data we hold about them. Right to Rectification: The right to correct any inaccurate or incomplete personal data. Right to Erasure (Right to be Forgotten): The right to request the deletion of personal data in certain circumstances. Right to Restriction of Processing: The right to request that we restrict the processing of personal data under certain conditions. Right to Data Portability: The right to request that personal data be provided in a structured, commonly used, and machine-readable format for transfer to another data controller. Right to Object: The right to object to the processing of personal data in certain situations, including for direct marketing. Rights Related to Automated Decision Making and Profiling: The right not to be subject to decisions based solely on automated processing, including profiling, that have a legal effect or similarly significant impact. To exercise these rights, individuals can contact us at info@oneworldunitybridge.org. 13. Cookies and Tracking Technologies Our website may use cookies and similar technologies to collect data about how individuals interact with our website. Cookies are small files stored on a user's device that help us improve website functionality and user experience. Individuals can adjust their browser settings to refuse cookies, though this may affect their ability to use certain features of our site. 14. Changes to This Policy We may update this Privacy and Data Protection Policy from time to time to reflect changes in legal requirements, our practices, or our services. Any updates will be posted on our website, and the effective date will be revised accordingly. 15. Contact Us If you have any questions about this Privacy and Data Protection Policy or would like to exercise your rights, please contact us: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Approved by: Board of Directors OneWorld UnityBridge CIC

Anti- Slavery and Human Trafficking Policy

Anti-Slavery and Human Trafficking Policy Effective Date: 10th October 2024 Issued By: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Introduction OneWorld UnityBridge CIC is committed to acting ethically and with integrity in all our business relationships. We recognise that slavery, human trafficking, and exploitation are serious issues that must be addressed through a unified and proactive approach. This Anti-Slavery and Human Trafficking Policy outlines our commitment to preventing slavery and human trafficking within our organisation and across our supply chain. 2. Purpose The purpose of this policy is to: Prevent slavery and human trafficking in any part of our operations, supply chains, and activities. Ensure that all staff, volunteers, and contractors are aware of the risks of slavery and human trafficking and know how to recognise and respond to these issues. Demonstrate our compliance with the Modern Slavery Act 2015 and other relevant legislation. Foster a culture of transparency, accountability, and ethical practice. 3. Scope This policy applies to: All employees, volunteers, and board members of OneWorld UnityBridge CIC. All external contractors, suppliers, and partners who work on behalf of or with OneWorld UnityBridge CIC. All activities, services, and operations undertaken by OneWorld UnityBridge CIC, both domestically and internationally. 4. Commitment to Anti-Slavery and Human Trafficking OneWorld UnityBridge CIC is committed to: Ensuring that modern slavery and human trafficking do not exist within our organisation or supply chains. Promoting a working environment where individuals are treated with dignity and respect and are not subjected to any form of exploitation, abuse, or coercion. Developing and implementing practices that actively prevent exploitation, forced labour, and trafficking within our supply chain and operations. Conducting thorough due diligence on all new suppliers, contractors, and partners to ensure that they align with our commitment to preventing modern slavery. 5. Risk Assessment and Due Diligence To identify and assess areas of risk for slavery and human trafficking, we will: Conduct regular risk assessments of our supply chains and operations to determine where slavery and trafficking risks may arise. Carry out appropriate checks and due diligence procedures when engaging new suppliers or partners to ensure their compliance with anti-slavery legislation. Ensure that all third-party contractors, suppliers, and partners are aware of and adhere to our anti-slavery and human trafficking standards. Take appropriate action when any risks are identified and ensure that corrective measures are put in place. 6. Supply Chain and Supplier Expectations We expect our suppliers and business partners to adopt and comply with ethical and legal standards in relation to slavery and human trafficking, and we require that: They demonstrate a commitment to preventing human trafficking and modern slavery in their operations. They provide clear evidence of their anti-slavery policies, procedures, and practices. They operate with transparency and allow us to audit their compliance when necessary. They immediately inform us if they suspect or identify any form of slavery or human trafficking in their operations. If any supplier or partner fails to meet these expectations, we reserve the right to terminate the business relationship. 7. Staff Training and Awareness OneWorld UnityBridge CIC ensures that all staff, volunteers, and board members are trained to recognise signs of slavery and human trafficking. This includes: Providing induction and ongoing training to staff and volunteers on the risks of slavery and human trafficking. Offering resources and support to help staff and volunteers understand how to report concerns or suspicious activities. Encouraging a culture of vigilance, respect, and responsibility in identifying and addressing potential cases of modern slavery. 8. Reporting Concerns OneWorld UnityBridge CIC encourages all staff, volunteers, and partners to report any concerns regarding slavery and human trafficking. We will ensure that any individual who raises a concern in good faith will not be subject to any retaliation, victimisation, or discrimination. To report concerns, individuals should contact: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 9. Consequences of Non-Compliance OneWorld UnityBridge CIC takes violations of this policy seriously. Any employee, volunteer, or business partner found to be involved in slavery or human trafficking will face disciplinary action, which may include termination of employment or contract, and legal action may be pursued where applicable. We will cooperate fully with authorities in the investigation and prosecution of human trafficking and slavery crimes. 10. Review and Monitoring OneWorld UnityBridge CIC will regularly review and monitor the effectiveness of this policy and the procedures in place to combat slavery and human trafficking. We will: Evaluate the risk assessments and training programmes to ensure they remain relevant and effective. Update the policy as needed to reflect changes in legislation, best practices, and organisational requirements. Report on our efforts to combat slavery and human trafficking in our annual review or in separate reports if required. Approved by: Board of Directors OneWorld UnityBridge CIC For any questions or further information on this policy, please contact us: Email: info@oneworldunitybridge.org Postal Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA

Equipment Donation Policy

Equipment Donation Policy Effective Date: 18th November 2024 Issued by: OneWorld UnityBridge CIC Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA 1. Purpose OneWorld UnityBridge CIC aims to support vulnerable individuals and families in need through the collection and distribution of donated clothes, equipment, and other essential items. This policy outlines how we manage equipment donations to ensure fairness, transparency, and efficiency while maintaining the dignity of recipients and the integrity of our organisation. 2. Scope This policy applies to: Individuals, organisations, and businesses donating clothes, equipment, or other items to OneWorld UnityBridge CIC. Volunteers and staff involved in managing donations. Recipients of donated items. 3. Acceptable Donations We accept the following types of donations, provided they meet our quality and safety standards: Clothing: Gently used or new, clean, and in good condition. Equipment: Household items, school supplies, baby items (e.g., prams, cots), and electronics. Non-Perishable Items: Essential supplies like toiletries, blankets, and packaged goods. We cannot accept: Broken, damaged, or incomplete items. Items that pose health or safety risks (e.g., recalled products or hazardous materials). Perishable food or drink items. 4. Donation Process Contact Us: Donors should contact us via email at info@oneworldunitybridge.org or visit our office to confirm donation suitability. Drop-Off/Pick-Up Arrangements: Donations can be delivered to our office at Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA. Pick-up may be arranged for large donations, subject to availability. Quality Check: All items are inspected by our team to ensure they meet our quality and safety standards. Items that do not meet these criteria will not be accepted or will be responsibly disposed of. Distribution: Accepted items are distributed to individuals and families in need through our community programmes, partner organisations, or direct referrals. 5. Distribution Guidelines Priority is given to individuals and families identified as most in need through our services and partnerships. Distribution is based on fairness and equality, ensuring no discrimination based on race, religion, gender, or other characteristics. Recipients may be asked to provide basic details for our records to ensure accountability. 6. Donor Responsibilities Ensure all donated items are clean, safe, and suitable for use. Provide accurate descriptions of items when contacting our team. Understand that donations, once accepted, become the property of OneWorld UnityBridge CIC and cannot be returned. 7. Organisation Responsibilities Ensure all donated items are distributed ethically and transparently. Maintain records of significant donations and their distribution. Provide receipts upon request for donors requiring acknowledgement of their contribution. 8. Ethical and Environmental Considerations Items that cannot be distributed will be donated to other charities, recycled, or disposed of responsibly to minimise waste. We encourage donors to only give items that can be reused or repurposed to support our sustainability goals. 9. Liability OneWorld UnityBridge CIC does not assume responsibility for the quality, functionality, or safety of donated items beyond the checks conducted during the acceptance process. Recipients are encouraged to assess items before use. 10. Review and Monitoring This policy will be reviewed annually to ensure it continues to meet the needs of donors, recipients, and the organisation. Updates will be communicated through our website and other appropriate channels. Contact Information: For questions or further details about donations, please contact [ With Reference -"Donations": Email: info@oneworldunitybridge.org Office Address: Suite 1.3, Dale House, Tiviot Dale, Stockport, SK1 1TA Thank you for supporting OneWorld UnityBridge CIC in helping vulnerable people in need.